Identity + AI concierge

Casa Brisa

A family of coastal guesthouses found one voice, and a concierge that never puts a guest on hold.

Concrete courtyard with a single doorway

Client

Casa Brisa Hotels

Services

Naming, identity, booking site, guest agent

Timeline

14 weeks

Year

2025

Enquiries answered instantly

92%

Direct bookings

+38%

The challenge

Four houses, four logos and a booking flow that sent most guests to a marketplace taking a fifth of every stay.

Our approach

One name, one quiet identity and a booking site built around the questions guests actually ask. The concierge agent handles availability, transfers and late arrivals in five languages.

The outcome

Direct bookings grew by more than a third in the first season, and the front desk got its evenings back.

Guests think they are talking to our best receptionist. In a way, they are.

Marta Reis, Owner

Next project

Solenne Atelier

Chart what comes next.

Twenty minutes with a partner. You’ll leave with three specific moves for your brand and operations, whether or not we work together.

Book an intro call

See the work

Chart what comes next.

Twenty minutes with a partner. You’ll leave with three specific moves for your brand and operations, whether or not we work together.

Book an intro call

See the work